WHICH COUNTRIES DO YOU SHIP TO?
We ship to Denmark, Sweden, Norway, and other European countries. If you have any questions regarding shipping elsewhere, please contact our customer service and they will be happy to help you out.
Which size schould I pick?
All of our sizes are regular to lose fit; for further guidance, find our size guide on each style, but you are also welcome to contact us to receive advice on products and sizing.
I am experiencing issues with the website. What can I do?
If you are experiencing any technical or other issues, please contact our customer service on: + 45 52 902 902 or firstname.lastname@example.org
Can I track my package?
Yes. All our packages are shipped with GLS or DHL. Once you have made the order, you will receive a confirmation email with a tracking number.
What do I do if I receive an incorrect item?
If you receive an incorrect or damaged item, please contact our customer service and they will guide you through the return and replace process.
Can I remove an item from my order?
Once you have placed an order you cannot change it, but you can return or exchange the item once received.
Wich payment methods can I use?
You can pay for your order using one of the following methods: Visa, VISA Electron, MasterCard, or Mobile pay.
How do I add my promotion code?
You can type in your promotion code in the field under payment method. When the promotion code is typed in, the total amount will be corrected automatically.
OUT OF STOCK ITEMS
When are out-of-stock items restocked?
If you are interested in an item that is out-of-stock, subscribe the waiting list on the iteams page, and our customer service will let you know when the items is back on stock.
What do I do if I want to return a package?
If you want to return your order, simply fill in the return formular, use the link https://return.shipmondo.com/balloriginal, and fill in informations. You are responsible for paying the return postage fees. For more informations go to the page 'Returns'.
How much time do I have to return an item?
You have 14 days from the day that you have received the package.
When will i receive the refund for my return?
Once we have received the return package, the payment will be returned to the same card that you bought it with within 10 days. This doesn't includes the original shipping price.
If you did not find your answer, please contact our customer service or go to our “TERMS AND CONDITIONS” where you will find further information.